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Contact Center and CX Priorities: 2021 Enterprise Survey Results
Contact centers demonstrated their flexibility and agility during COVID-19, and they are on the cusp of historic change. The question remains – what enhancements and changes contact centers are going to make starting in 2021?

In this webinar, DMG Consulting reviews the findings from their worldwide survey identifying contact center operational and technical investment priorities, conducted in November and December 2020.

These findings show that contact centers are more flexible than ever before and are going to invest in initiatives that help put their company back in the game, more competitively, productively, cost- effectively, and with a more engaged workforce, than ever before.

Companies should not start up where they left off, as the world, business and the customer experience (CX) landscape have matured by 2 – 6 years in just a few short months. Instead, companies and their servicing departments should institutionalize the mindset and practices that got them through the pandemic, setting a new course to navigate successfully in a transformed business world.

Join UJET on Wednesday, February 24 at 2 PM Eastern for this expert session featuring Baker Johnson, VP – Marketing, UJET and special guest, Donna Fluss, CEO of DMG Consulting, LLC as they examine the survey results and discuss Contact Center and CX priorities for 2021.

Feb 24, 2021 02:00 PM in Eastern Time (US and Canada)

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